Just Valet Parking
Unit 11 Cophall Business Park
Airport Parking Rentals (Gatwick) Ltd
Group First House
Registered in England & Wales 10415339
VAT Registration No 271 8711 92
Gatwick Terminal Post Codes for Sat Nav
NORTH TERMINAL - RH6 0PJ
SOUTH TERMINAL - RH6 0NP
Our Complaints Policy
We recognise that sometimes our service may fail to meet your expectations and the standards we set ourselves.
We will investigate all complaints thoroughly and respond in full to any issues promptly and politely.
We regularly review all complaints and customer feedback in order to learn from them and make the necessary improvements to our service.
Our Complaints Procedure
If you have a complaint, please contact us with by emailing the details to firstname.lastname@example.org
We ask that all complaints should be made via email as a written audit trail is created.
What will happen next?
We will send you an email acknowledging receipt of your complaint within five days of us receiving the complaint, enclosing a copy of this procedure.
We will then investigate your complaint. A member of our complaints team will review your booking and interview the drivers involved in your meet and greet parking service.
We will email you a detailed written reply to your complaint within 20 days of sending you the acknowledgement letter.
If you are still not satisfied, you can then contact the Operations Manager in writing at Help-me-park, Unit 11 Cophall Business Park, Effingham Road, Copthorne. RH10 3HZ.
Any appeal to the Operations Manager must be made within one month of the final decision taken by the customer services team.